Terms of Use

Operator: VP Consulting
Registered address: Keurenplein 41, Box C3577, 1069CD Amsterdam, The Netherlands
Commercial register: KVK 42058643
VAT ID: NL005462766B17
Managing director(s): V. Pomuran
Contact: [email protected]

This information is required by Article 3:15d Dutch Civil Code (Burgerlijk Wetboek) and equivalent legislation in other EU member states.

A11yRisk provides automated website accessibility scanning against the WCAG 2.1 AA standard, as required by the European Accessibility Act (Directive 2019/882/EU) via EN 301 549. You submit website URLs; our engine crawls them using an automated browser, tests each page against WCAG rules using axe-core and proprietary checks, and produces PDF and JSON reports of identified accessibility issues (“Scan Reports”).

4.1 Informational purpose only. Scan Reports are provided for informational purposes only. They do not constitute legal advice, legal opinions, expert opinions, accessibility statements, or any guarantee of compliance with any law, regulation, or standard, including the EAA, EN 301 549, WCAG 2.1, WCAG 2.2, US Section 508, or any other requirement.

4.2 Inherent limitations of automated testing. Automated accessibility testing identifies only a subset of potential WCAG failures. Many WCAG success criteria require human judgement to evaluate — including, but not limited to, meaningful alternative text, logical reading order, cognitive accessibility, and time-based media. A passing or partial-pass scan result does not mean that your website is legally compliant, technically accessible to all users with disabilities, or free from accessibility barriers.

4.3 No certification. A11yRisk is not an accredited certification body, conformance testing laboratory, or legal assessor. Scan Reports are not conformance declarations, VPAT statements, accessibility certificates, or any form of official compliance documentation.

4.4 Your sole responsibility. You remain solely and fully responsible for ensuring that your website meets applicable legal requirements. You should engage qualified legal counsel and certified accessibility specialists for any formal compliance assessment, remediation programme, or legal proceeding.

4.5 Third-party content. Our engine retrieves and processes publicly accessible content from URLs you submit. We make no representation about that content and assume no liability for it.

5.1 You must provide accurate and complete registration information and keep it up to date.

5.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5.3 You must notify us immediately at [email protected] if you suspect or discover any unauthorised access to your account.

5.4 Each account and workspace may be used only by the organisation that registered it. You must not share login credentials with individuals outside your organisation.

6.1 Authorisation to scan. You represent and warrant that, for each URL you submit: (a) you own the website, or (b) you have explicit written authorisation from the website owner to perform automated accessibility scanning. You must not scan websites without such ownership or authorisation.

6.2 Prohibited conduct. You must not:

• Use the Service for any unlawful purpose or in violation of any applicable law;
• Attempt to circumvent rate limits, credits controls, security controls, or access controls;
• Use the Service to probe, penetration-test, or assess the security of any website or infrastructure;
• Resell, sublicense, or provide access to the Service as a white-label or embedded product without our prior written consent;
• Reverse-engineer, decompile, disassemble, or create derivative works from the Service or its components;
• Submit URLs designed to cause harm to our infrastructure (e.g. SSRF, DoS, or resource-exhaustion attacks);
• Create multiple free accounts to circumvent credit limits or abuse the free tier.

6.3 Free tier. Free credits are provided for evaluation purposes only, limited to one free credit per verified payment method. Systematic or programmatic abuse of the free tier is prohibited and may result in immediate account termination.

7.1 The Service uses a credit system. Each page scanned consumes one credit.

7.2Credits are purchased in packs. Payment is processed by Stripe, Inc. You agree to Stripe's applicable terms of service. We do not store your full payment card details.

7.3 Credits are non-refundable once consumed.

7.4 Unused credits expire twelve (12) months after the date of purchase. We will use reasonable efforts to notify you before expiry.

7.5 All prices are quoted exclusive of VAT. Applicable VAT will be added at checkout in accordance with EU VAT rules.

7.6We reserve the right to change pricing for future credit packs. Price changes will be communicated with at least 30 days' advance notice before they apply to new purchases.

7.7 As this is a B2B service, the 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU) does not apply.

8.1 The A11yRisk platform, software, scanning algorithms, trademarks, and all associated intellectual property are owned by or licensed to VP Consulting. These Terms do not transfer any intellectual property rights to you.

8.2 We grant you a non-exclusive, non-transferable, revocable licence to access and use the Service during the term of these Terms, solely for your internal business purposes.

8.3 Scan Reports generated from your scans are licensed to you. You may share them with your clients, stakeholders, and regulators.

9.1 You retain ownership of the URLs and website content you submit to the Service.

9.2 You grant us a limited, worldwide, royalty-free licence to access and process the URLs you submit and the content retrieved from them solely to provide the Service to you.

9.3 We do not use your submitted URLs or Scan Reports to train machine learning models or for any purpose other than delivering the Service and its associated infrastructure.

9.4 Data Processing Addendum. If you process personal data of third parties through URLs you submit for scanning, and if in doing so we act as your data processor under the GDPR, a Data Processing Addendum (DPA) is available on request at [email protected]. Where required by GDPR Article 28, you must enter into a DPA with us before using the Service in such a manner.

For further information on how we handle personal data, see our Privacy Policy.

10.1THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF SCAN RESULTS, AND NON-INFRINGEMENT.

10.2 We do not warrant that: (a) the Service will be uninterrupted, timely, or error-free; (b) Scan Reports will be complete, accurate, or exhaustive; (c) use of the Service will result in legal compliance with any standard or regulation; or (d) any specific WCAG success criterion will be evaluated.

10.3 Nothing in this clause limits any warranty that cannot be excluded under mandatory applicable law.

11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO CLAUSE 11.3:

• WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS; LOSS OF REVENUE; LOSS OF DATA; LOSS OF GOODWILL; REGULATORY FINES, PENALTIES, OR ENFORCEMENT ACTIONS BROUGHT BY ANY AUTHORITY (INCLUDING UNDER THE EAA OR GDPR); BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STATUTORY LIABILITY, OR OTHERWISE) WILL NOT EXCEED THE GREATER OF: (I) THE TOTAL FEES ACTUALLY PAID BY YOU TO A11yRISK IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (II) EUR 500.

11.2 Each provision of this clause operates separately. If any part is found unenforceable, the remaining parts continue to apply to the fullest extent permitted.

11.3 Exceptions. Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be limited or excluded under mandatory applicable law in the governing jurisdiction.

You agree to indemnify, defend, and hold harmless VP Consulting, its officers, directors, employees, and contractors from and against any claims, losses, damages, liabilities, and reasonable legal fees arising out of or related to: (a) your violation of these Terms; (b) your use of the Service; (c) your violation of applicable law or third-party rights; or (d) your submission of URLs you were not authorised to scan.

Neither party will be liable for any delay or failure to perform obligations under these Terms to the extent caused by circumstances beyond their reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government actions, power failures, internet outages, cyberattacks on third-party infrastructure, or failures of third-party service providers. The affected party must notify the other promptly and use reasonable efforts to mitigate the impact.

14.1We may modify, suspend, or discontinue any part of the Service with reasonable notice. For discontinuation of the entire Service, we will provide at least 60 days' notice to registered users.

14.2 In the event of discontinuation, unused credits will be refunded on a pro-rata basis calculated at the original purchase price per credit.

15.1 These Terms remain in effect while you access or use the Service.

15.2 We may suspend or terminate your account immediately and without notice if you breach these Terms, engage in fraudulent or abusive conduct, fail to pay amounts due, or where required by law or court order.

15.3 You may terminate your account at any time by contacting [email protected]. Consumed credits are non-refundable upon voluntary termination.

15.4 Upon termination, your right to access the Service ends. We will handle your data as described in our Privacy Policy.

15.5 Clauses 4, 8.1, 10, 11, 12, 16, and 17 survive termination.

16.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of the Netherlands, excluding its conflict of law rules.

16.2 The courts of Amsterdam, the Netherlands will have exclusive jurisdiction over any dispute, subject to any overriding mandatory provisions of local law.

16.3 EU Online Dispute Resolution. The European Commission provides an Online Dispute Resolution (ODR) platform for out-of-court resolution of disputes: https://ec.europa.eu/consumers/odr. Our contact e-mail for ODR purposes is [email protected]. We are not obliged to participate in ODR proceedings, but we are willing to do so.

We may revise these Terms. For material changes, we will provide registered users with at least 30 days' advance notice by e-mail. The revised Terms will identify the effective date. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the revised Terms, you must stop using the Service and may contact us to close your account.

Entire agreement. These Terms, together with the Privacy Policy and any executed Data Processing Addendum, constitute the entire agreement between you and A11yRisk regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision is found by a competent court to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

No waiver. Failure or delay in exercising any right does not constitute a waiver of that right.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided the acquirer assumes all our obligations.

Language. These Terms are drawn up in English. Where translations are provided, the English version prevails in the event of any inconsistency.

VP Consulting
Keurenplein 41, Box C3577, 1069CD Amsterdam, The Netherlands
E-mail: [email protected]